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NEWS FLASH !!! NEW WEBSITE for Foundry Medical Centre Lewes, follow this link to  learn about the Foundry, From its very early stages the Foundry Health ethos was much more than just moving to a new building or merging three surgeries into one - www.foundryhealthcarelewes.co.uk

March 12, 2018  PRESS RELEASE

£55k award for new health hub in heart of Lewes

Plans to improve access to GPs and provide a broader range of health services in Lewes have been recognised by a £55,000 government award for the new health hub in North Street Quarter.   

The award comes from The Greater Brighton One Public Estate Programme which supports projects that improve public services, stimulate economic growth and free up land for regeneration. It was awarded following a joint bid from Lewes District Council and local healthcare partners, including Lewes’s three GP practices who will join forces to offer more services and improved access for local people. 

School Hill Medical Practice, St Andrews Surgery and River Lodge Surgery will relocate into the new health hub, while still retaining the Ringmer branch surgery for the community.  The creation of a health hub in the heart of the town will help meet increased demands on local GP practices. More appointments will be available as the health hub will be open seven days a week and will bring together other healthcare providers including a practice pharmacist, paramedic and nurse specialists.

The grant will be used to design the facilities and spaces inside the hub. Specialist healthcare architects Murphy Philipps have been appointed to carry out the work, which will help health providers to plan their move into the hub and ensure the new premises meet their operational needs. The external design of the health hub has been carried out by the team of architects working on North Street Quarter and has been given full planning approval.

Dr Jason Heath, GP partner at St Andrews Practice, said: “We are one step closer to being able to offer high quality integrated General Practice from the very heart of the town, in a way that is sustainable and secured for the local community for the future.

“We will now work with architects Murphy Philipps on the specifications of the design on the state-of-the-art premises, which will see an integrated primary and community care facility with the long term aim to transform the delivery of health and social care in the town, and better support people to lead healthy lives.” 

Marc Levinson from specialist healthcare architects Murphy Philipps, said: “We are very excited to be part of the team on this exciting project to enhance health services for local people. We will be working closely with health providers to tailor the new facilities to make sure they meet the needs of the community, and are fit to provide first rate care.”

The North Street Quarter health hub forms part of a wider model for Lewes with the development of a health and social care campus, encompassing both existing facilities and a new facility. The Lewes Health Campus will be a catalyst for change to health and social care for the whole town of Lewes and wider population.

There is no need for patients registered at the three surgeries to do anything to get a new GP as they remain registered with the GP partners working from Lewes Health Hub.

Updates about the progress of the Health Hub will be posted on the North Street Quarter website.  Please visit www.northstreetqtr.co.uk for further information. 

Comments & Complaints

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The doctors and staff are very interested to know what you think of the services we offer at the surgery.

There may be times when you wish to comment about our work, or  have a good idea for an improvement.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We take all these matters seriously.

If you have a comment, complaint or suggestion then please write to or ask for the Practice Manager. If you would prefer to speak to a doctor or nurse, ask reception for an appointment.

Please ask our Receptionists for a copy of our complaints leaflet. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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