All of our patients have a named GP, this is identifiable on your computer record and our receptionist will be happy to advise you of this.
We always encourage continuity of care wherever possible and would hope patients will continue to see the Doctor or Doctors that they are familiar with. In some cases this may not be your 'named' GP and this should not concern you, but if you wish this to be changed please ask a receptionist to update this on your records.
We are not able to guarantee that each patient will always be able to obtain an appointment with their named GP, especially as many of the doctors are not in the surgery every day, and this should not affect your ability to get appropriate medical advice within an appropriate time scale. However for patients with complex care needs we recognise the benefits of having one clinician in overall charge of a patient's care, and in such cases this will be your named GP unless otherwise specified.
Continuity of care is the basis of good medical practice and leads to a more satisfying experience for both the patient and doctor.
Increasing pressures in the NHS generally and increasing numbers of doctors choosing to work part time have led to continuity of care becoming more difficult to achieve.
We believe it is achievable and desirable to maintain continuity throughout a particular period of illness or health issue. The clinician has a better sense of the evolution of the illness and each has their own clear management plan. Clinician and patient have a joint responsibility to minimize lack of continuity. During any one event we would encourage the following:
Establish with the doctor at the end of an appointment what the follow-up arrangements are. Do you need to make an appointment as you are leaving?
What investigations have been arranged and how these will be followed up and actioned?
When ringing for an appointment please let the receptionist know which doctor has been attending you for this particular episode. Please understand the benefits of waiting to see that particular doctor.