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NEWS FLASH !!! In order to maximise diminishing resources during the current situation, St Andrew’s Surgery will be closed to patients until further notice.  You can still contact the surgery by phone in the usual way (01273 476216) or online.  See below for more details see below


Comments & Complaints

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The doctors and staff are very interested to know what you think of the services we offer at the surgery.

There may be times when you wish to comment about our work, or  have a good idea for an improvement.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We take all these matters seriously.

If you have a comment, complaint or suggestion then please write to or ask for the Practice Manager. If you would prefer to speak to a doctor or nurse, ask reception for an appointment.

Please ask our Receptionists for a copy of our complaints leaflet. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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