Abusive or Violent Patients
St Andrew's Surgery defines aggressive behaviour as personal, abusive or aggressive comments, bad language, physical contact or aggressive gestures. No abuse of staff is acceptable whether verbal or physical, and will be reported to the Practice Manager. This may result in a patient being removed from the Practice list.
Situations which merit removal from the practice list are, when a patient:
- Is physically violent or threatening towards a doctor, Practice staff or other patients on the premises
- Causes physical damage to Practice premises or other patients property
- Gives verbal abuse or makes threats towards a doctor, Practice staff or other patients
- Gives racist abuse, orally or physically
- Is violent or condones threatening behaviour to doctors (or other staff) while visiting the patients home. Such behaviour may involve the patient, a relative or household member
Procedure for removal
Any incident will be reported to the Practice Manager, who will complete an incident report and bring to the attention of the Practice partners.
Each individual case will be discussed at a Practice meeting and a majority agreement will be reached.Following the agreement, the Practice Manager will write to the patient and explain the reasons for removal.
If there is physical abuse of any of our staff, this will be reported to the police, and the patient will be removed immediately from the list. If the Practice has to remove a patient, he or she will be offered registration at a nominated practice within High Weald Lewes and Havens by the CCG.